Terms & Conditions

Please read all of the terms and conditions below. You are entering into a legally enforceable agreement with us and you must therefore make sure that you they include everything you would expect and do not include anything you are not happy with.

  1. These Terms & Conditions govern this web site of Infinity Clay (‘us’, ‘we’) and are a contract between Infinity Clay and the user and/or the consumer (‘you’). The Site is owned and operated by Infinity Clay. If you do not agree with any part of the terms & conditions you must not use this website. By using or purchasing goods via this website you agree to be bound to these terms & conditions.
  2. You must be at least 18 years old to purchase and enter into a contract with us.
  3. By using the Site you confirm that you have read, understood and agree to the terms and conditions.

      3a.  Interpretation of Terms:

Consumer (NOT customer) = an individual, not a trade, business, craft or profession

Contract = between you and us

Delivery Location = where goods are sent, as per order. See also our Shipping section regarding remote locations.

Durable Medium = paper/ emails



Privacy Policy

Website = Site

  1. Intellectual Property: All content on this website is Infinity Clay’s and its creators and includes, but is not limited to anything submitted by users. This applies, whether we asked for them or not, and includes but is not limited to any comments, suggestions, information or images submitted, which become ours to use, copy, publish edit or delete, as we see fit.

Inappropriate and Unlawful Behaviour and Actions

  1. Copyright: You agree not to copy, resell or reproduce any of our goods, whether purchases via this website or at other outlets.
  1. You are forbidden to plant any viruses or other malicious codes or information on this site or to interfere with the operation of this site in any way or to obtain any information of other users.
  1. We reserve the right to ban users that submit or upload any content or photos that are unlawful, offensive, pornographic, harassing, threatening or in any other way objectionable and/or do not comply with these Terms and Conditions.
  1. Links to other websites: We accept no liability or responsibility for any content of other websites accessed via links from this website.
  1. You consent not to copy, reproduce, or derive a financial benefit from any goods or any part of this website or to make use of any contacts or service from it without gaining written permission from us first.
  1. Limitations of liability: Infinity Clay and all our directors, staff and agents will not be liable for any claims, actions losses, damage, liabilities and expenses, including legal fees you incurred.
  1. We are not responsible for the content, policies or procedures of any third party websites or their services that are linked to our website. It is your responsibility to ensure you are happy with any of the third party websites’ terms and conditions and policies before you use those sites or services.
  1. Severability: If we find that any of our terms and conditions are not invalid under or don’t conform to applicable laws, these conditions will be regarded as void and we will remove them from our site. This will not affect any other terms and conditions, which will remain valid.
  1. Indemnity: Unless prohibited by law, you agree to indemnify and hold harmless Infinity Clay and all our directors, staff, agents, from any actions, claims, liabilities, damages and expenses, including legal fees, arising from the use of our website or caused by your breach of these terms and conditions or by violations any laws or the rights of third parties.
  1. Changes to T&Cs: We will inform you of changes, if you have an outstanding order. At all other times it is your responsibility to check for changes. This is done to limit the amount of emails you received from us.
  1. Contact details: It is your responsibility to ensure that all contact and delivery details you provide are accurate. If goods have to be resent due to inaccuracies, full postage is payable by you.


  1. Errors in the description of our goods and services on this website can occur. We reserve the right to correct any inaccuracies, which may include pricing, offers, descriptions or charges. In some cases, this may also result in the cancellation of orders, without prior notice, if the relevant information on our or a related website is inaccurate.

We do not accept responsibility to correct any wrong information on third party websites.

  1. All goods listed on this Site are subject to availability and may be replaced by similar goods, as necessary for stock replacement, applicable law or for safety reasons.
  1. Purchases from our website are made via Square and their platform.
  1. Changes to our prices are will be made without prior notice. We will not be liable to you or third parties for any price changes, modifications or discontinuation of our service.
  1. Personal Information – see our Privacy Policy
  1. When you place an order, we will retain the order and accounting data on our records for a minimum of 6 years as required by HMRC.
  1. Description of goods is not an offer of contract to sell. We can reject orders for any reasons, but will try to give reasons.
  1. Our Site will guide you through the order process. It allows you to make changes or amendments at all steps.
  1. A contract is only formed when an email was sent from us to you.


  2. Any variation to an order must be made by email to hello@infinityclay.com . This will be confirmed by us. It is your responsibility to check that this confirmation has been received. Please check your spam or junk folder, before chasing us for this.
  1. These Terms & Conditions apply to consumers. If you are a business, please apply to us in writing for more appropriate T&Cs.
  1. We may include links to third party websites which are not affiliated with us on our Site. We do not accept responsibility or liability for the content or accuracy or those third party sites. It is your responsibility to ensure you agree with their Terms & Conditions and Privacy Policies when accessing those sites.


  1. Prices are given on the Site, including postage. Additional cost will be incurred for shipments abroad and possibly to remote UK locations and will need to be agreed to in writing first.
  2. VAT – There is no charge for VAT.
  3. Payment is immediate at point of ordering and/or before delivery.
  4. If you are unable to order via our website, then please contact us by email. We will endeavour to reply within 2 working days.


  1. Cancellation of a subscription must be done in writing or by email and needs to reach us 5 days before the next instalment is due to be shipped.


  1. Any new goods added to our range will be covered by these Terms and Conditions.


  1. Delivery of goods will be without undue delay, but not more than 30 days.
  2. For orders outside the UK please contact us regarding delivery costs.
  3. For orders outside the UK you are responsible for any import duties or other taxes.
  4. If goods are undelivered through no fault of ours, any additional costs are met by you. It is your responsibility to ensure you supply us with the correct delivery address.


  1. Cancellation of an order is possible, up to the point where goods are despatched.
  2. Cancellation notices must be made to us by phone in the first instance and then confirmed by email. Please give your full name and delivery address in all instances.
  3. If your cancellation request is accepted, we will re-imburse your payment.


  1. Any returned goods must be unused and in good condition.
  2. You are liable for the postage of returns.
  3. You must supply proof of purchase, before we can process your return.
  4. We will confirm acceptance of return by email.
  5. Consider using a tractable postage service for goods over £30.


  1. No refunds are given for goods not received, because delivery address is wrong. It is your responsibility to ensure you supply us with the correct delivery address.
  2. If a order was cancelled prior to despatch and with our agreement, a refund will be issued straight away, or at most within 30 days.
  3. If goods are returned in an unused and good condition, a refund will be issued straight away, or at most within 30 days.
  4. Refunds will be made to the original payee to the credit or debit card that was used. If a different payment method was used, the refund will be issued via bank transfer.


  1. Goods can only be exchanged, if they are defective or damaged. In these cases, please email us at hello@infinityclay.com in the first instance.


  1. Please see our privacy policy about how we store and use your personal information


  1. Our delivery costs apply to all UK addresses, apart from remote locations, where only selected couriers operate.
  2. For delivery to remote locations, we will inform you of any additional delivery costs and you have the right to cancel the order, if not agreeable.


  1. Any information, which is sent to us in any form or uploaded tour website becomes ours to edit, copy or publish. This includes, but is not limited to photographs, images, comments and chat contributions on the forum. They will not have to be kept confidentially and we will not pay compensation or are under any obligation to respond.
  2. Any content of any kind that is created or uploaded, which is harassing, bullying or offensive, be that images, photographs or comments, is not permitted on this site. This includes, but is not limited to content, which is obscene, defamatory, harmful, abusive, vulgar, threatening, objectionable or discriminatory in any way. We reserve the right to block any users, who we deem to have infringed or broken this rule. This also includes contact which is invasive to other’s privacy rights, intellectual property, copy right or any other rights that may exist.
  3. By uploading any content, you confirm and warrant that you have the lawful right to reproduce and distribute such content.
  4. You may not upload or create any content of an unlawful, criminal or illegal nature or which encourages any such actions. We will supply any law enforcement agency with all information available, if such content is uploaded or created.